Once we're able to get your product to standalone Copy successfully we'll work towards a resolution for scanning. With that being said, there are some standalone hardware troubleshooting steps that we'll run through to resolve this issue. Therefore, the fact that this error occured after the Windows 10 operating system update may be coincidental. Now, just so you are aware, the 'Scanner Problem' error is usually printer hardware related and the computer has no affect on this. I would like to assist you today with resolving this issue. I understand that you're seeing the message ' Scanner Problem' on the front panel of your HP ENVY 4501 e-All-in-One Printer and that is preventing you from scanning to your Windows 10 computer. If the steps I've provid ed resolved this scan issue please mark my post as a Solution so other users of the HP Support Forum can easily find these steps. Please respond to this post with the result of your troubleshooting. Should scanning still fail please let me know what was 'fixed' and 'failed' under the HP Print and Scan Doctor Tool. Once complete, please test scanning through HP Scan software. Should anything fail (red X) or show a wrench (fix applied) please take note of it. Once the Tool has downloaded, please run the Tool to ' Fix Scanning.' When the scan tests are occuring, click 'More Details.' You'll now see a check list of things like Device Manager, Driver Check, Device Status, Windows (WIA) Scan, HP Twain Scan, Registry, HP Scan, etc. Please click here to download the HP Print and Scan Doctor Tool. Step 4: Run HP Print and Scan Doctor Tool:.Should the scan issue persist, let's run the HP Print and Scan Doctor Tool again. Once the installation has completed successfully please test scanning. If using a USB Cable connection, avoid plugging in the USB Cable until the installer prompts you to.Once the download is complete please follow the onscreen prompts to install your printer.Please click here to download and install the Full Feature Software and Driver package for your printer.Right click the Recycling Bin on your desktop and select Empty Recycling Bin. Close the Temp folder once it is emptiedħ. Should a Temp file still be used than you will automatically get the pop up to ' skip' that item.Ħ. No actual files or folders on your computer will be affected by deleting the Temp files. The Temp folder contains temporary internet files. Select the ' delete' button on your keyboard. Everything in this folder will now highlight.ĥ. Type %temp% in the Run box and click OKĤ. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Click Run to launch the Run dialogue box.ģ. Click Apply and OK under the Print Server Properties window.ġ6. If listed, please click on it and choose Removeġ5. Click Print Server Properties at the topġ2. Once your HP Envy is no longer showing in Devices and Printers please click on any device under the Printers list once just to highlight it. If you see if please right click on it and choose ' Remove' or ' Delete'ġ0. In Devices and Printers look for your HP Envy. Click Devices and Printers to launch the window.ĩ. Once the uninstall has completed successfully please close Programs and Features.Ĩ. Please follow any onscreen prompts to complete the uninstall. If you see your HP Envy listed, click it and choose Uninstall.ĥ. Please scroll down the list and look for your HP Envy. In Programs and Features, a list of programs installed on your computer will populate. Click Programs and Features to launch the window.Ĥ. If a search doesn't automatically start, you may need to type Programs and Features in the 'Ask me Anything' box.ģ. If using a USB Cable connection between your printer and computer, please disconnect that cable now.Ģ. Please follow all of the steps below to resolve this issue. At this time I am going to have you run through some additional software and driver troubleshooting steps. Thank you for including all of the troubleshooting steps that you have attempted prior to reaching out for support. I would like to assist you today with resolving this scan driver conflict. I see that since updating your computer to Windows 10 you are no longer able to scan from your HP ENVY 4500 e-All-in-One Printer to your computer as your scanner is not recognized. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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